Terms of Service

Last updated: June 12, 2026

These Terms of Service govern the use of HarmonySync Solutions personal assistant, house cleaning, dog walking, and digital assistant services. By booking a service, you agree to these terms and the separate Services Agreement signed at the start of every engagement.

1. Services

HarmonySync provides the following services, defined in detail in your signed Services Agreement:

• House Cleaning
• Dog Walking and pet drop-in care
• Personal Assistant (errands, scheduling, household management)
• Digital Personal Assistant (inbox triage, calendar, online ordering, research)

2. Scheduling and Cancellation

Scheduled visits can be cancelled or rescheduled with at least 24 hours notice at no charge. Same-day cancellations are billed at 50 percent of the visit to protect reserved schedule time. Repeated same-day cancellations may result in termination of recurring service.

3. Payment

Payment is due at the time of service unless other arrangements are documented in your Services Agreement. Recurring clients may be billed weekly or monthly. Accepted methods are credit card, debit card, ACH bank transfer, Venmo, and Zelle.

4. Home Entry and Keys

Where applicable, clients sign a separate Home Entry Consent form. Keys are tagged by code, never by name or address, and are stored in a locked container when not in use. Access can be revoked at any time.

5. Liability and Damage Resolution

In the unlikely event of accidental damage during a visit, HarmonySync documents the incident with photos, reports it to you within the same business day, and works with you on a fair replacement or repair as outlined in your Services Agreement.

HarmonySync is not responsible for pre-existing damage, normal wear and tear, or items that were broken before our arrival. Coverage details and any specific exclusions are confirmed in writing in the Services Agreement signed before the first visit.

6. Satisfaction Guarantee

If you are not satisfied with a completed service, notify HarmonySync within 24 hours and we will return to make it right at no additional charge.

7. Client Responsibilities

You agree to:

• Provide accurate information about your home, pets, and access requirements.
• Disclose any known hazards before the first visit.
• Provide functional water, electricity, and a clear work area for cleaning services.
• Ensure pets are in safe, identified condition for dog walking and drop-in visits.

8. Termination

Either party may terminate ongoing service with seven days written notice. HarmonySync reserves the right to terminate immediately if a working environment is unsafe or if the Services Agreement is violated.

9. Governing Law

These terms are governed by the laws of the State of Iowa. Any dispute arising under these terms will be resolved in the courts of Black Hawk County, Iowa.

10. Contact

Questions about these terms can be sent to samantha.anema@harmonysyncsolutions.com.